In shortGather facts first / Ask "how", not "who" / Assign actions / Share it.
1. Gather facts first
Build a timeline before you build a theory. Facts do not have feelings.
2. Ask "how", not "who"
How did the failure happen? What made it hard to notice? What would have stopped it?
3. Assign actions
Every review ends with at least one action, an owner, and a date. Without them, it is just storytelling.
4. Share it
Publish the review internally, then externally when appropriate. Hiding incidents makes foxes happier.
Written by Gertrude Gizzard, Head of People. Disagree? Tell us. We read every message, usually before the second coffee.