DOCS / GUIDES

On-call with PeckPager

Set up schedules, escalations, and alerts that respect people's sleep.

Intermediate9 min read
Before you beginYou need the cluck CLI, a Pollosoft account, and a coop to work in. No prior experience required. Curiosity and a mild fondness for chickens are helpful.

Overview

Set up schedules, escalations, and alerts that respect people's sleep. The whole thing takes about 9 minutes, and the commands below are the ones you will use along the way.

$ cluck pager schedule create primary
$ cluck pager escalate primary --after 5m
$ cluck crow --test

Steps

  1. Create a schedule. Add hens to a weekly rotation. PeckPager handles time zones and handoffs automatically.
  2. Define escalation. If the first hen does not acknowledge within five minutes, wake the next one. After fifteen, wake the rooster.
  3. Route alerts. Only page for things that need a human. Everything else becomes a ticket or a quiet cluck in chat.
  4. Test it. Run a test page once a quarter. A pager that has never rung is just a decorative brick.

Commands used

Keep going

Stuck? Check the error codes, the FAQ, or the glossary.