“ChickChat answers the dull questions beautifully, and passes the interesting ones to a human right away.”Priscilla P., Product Lead, Peckish
The challenge
Peckish's support inbox was growing faster than their headcount.
The solution
They deployed ChickChat on their help center, trained on their documentation.
The results
- Ticket volume down 52%
- First response time under 10 seconds
- Customer satisfaction up 11 points
More stories
- Cornerstone Coop: Projects delivered on time for the first time in six years
- Plumage Studio: A 20-person team stopped emailing attachments
- Fence & Sons: Blocked 2.4 million attacks in the first month
Every customer on this page is fictional, but their enthusiasm is sincere.