FIELD NOTES / CULTURE

What a Chicken Taught Me About On-Call

Lessons from a very good hen named Beatrice on staying calm when the pager rings.

August 19, 20255 min readBy Maurice Wingate
In shortWake up, then breathe / Follow the runbook / Ask for help early / Write it down.

1. Wake up, then breathe

The first ten seconds matter. Stand up, drink some water, and read the alert twice.

2. Follow the runbook

Beatrice never improvised. She had a checklist for every alarm, and the checklist was usually right.

3. Ask for help early

Escalating is not failing. It is how a flock survives.

4. Write it down

After the incident, document what you learned while it is fresh. Future-you will pay you back.

Written by Maurice Wingate, Chief Security Rooster. Disagree? Tell us. We read every message, usually before the second coffee.